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		<name>Shell Puget Sound Refinery</name>
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	<updated>2010-09-07T19:00:00Z</updated>
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			<title>WRC - 2010 Refinery Report Final.pdf</title> 
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			<summary>Economic Contribution of Washington State Refineries</summary>
			<content type="html"><![CDATA[
				<div><p>by the Washington Research Council, August 2010</p>
<p>Washington&rsquo;s five petroleum refiners provided more than 30,000 jobs and 1.7 billion dollars in personal income for Washington State in 2009. The following report from the Washington Research Council describes the refining industry and explains how the 2,040 full-time direct refinery jobs impact the state&rsquo;s economy.</p></div>
			]]></content>
			<updated>2010-09-07T19:00:00Z</updated>
			<id>http://www.shellpsr.com/go/doc/3/893827/</id>
			<dc:subject>Facts &amp; Information</dc:subject> 
			<dc:publisher>Shell Oil Products US</dc:publisher> 
			<dc:date>2010-09-07T19:00:00Z</dc:date> 
		</entry>
		<entry>
			<title>Shell Puget Sound Refinery Fact Sheet</title> 
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			<summary>Health, Safety and the Environment are the Key Priorities</summary>
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<td style="background-image: none; vertical-align: top; width: 150px; text-align: left;"><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;"><b>General Refinery Information</b></span></td>
<td style="background-image: none; vertical-align: top; width: 600px; text-align: left;">
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">The Shell Puget Sound Refinery is the second largest of four refineries located in Northern Puget Sound in Northwest Washington State. There are two refineries located near Anacortes. The one currently operated by Shell Oil, was originally constructed by the Texas Company in 1958. The refinery was built to supply West Coast markets originally with Canadian crude oil. The refinery was called the Texaco Anacortes Refinery from 1958-1998.</span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">The second refinery in Anacortes was originally constructed under the Shell Oil Company name, located just to the north of the Texaco Refinery. In 1998 when Shell and Texaco created the joint venture called Equilon, regulations prohibited two Shell locations in such close proximity to each other. Tesoro Petroleum bought the original Shell refinery located north of the present Shell refinery. The original Texaco Anacortes refinery became known as the Equilon Refinery from 1998-2002. In March 2002, when Texaco merged with Chevron, Shell Oil Products US acquired full ownership of the Equilon refinery and continues to operate it as the Shell Puget Sound Refinery.</span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Safety, health and environmental protection are the highest priorities for the refinery. Located in the pristine waters of Northern Puget Sound and at the gateway to the spectacular San Juan Islands, protection of the environment is a primary concern. The refinery won the Shell CEO's Environmental Excellence Award for three years in a row as well as receiving other environmental recognition. Safety is the other top priority and refinery employees have also been recognized for safety performance, winning Gold Awards from the National Petrochemical and Refiners Association. </span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">More than 400 people are directly employed at the refinery. An additional several hundred contractors are also employed on an on-going basis. Employees are represented by PACE, and are very involved in the local Anacortes and Skagit County communities, playing a vital role in making this area a great place to live.</span></p>
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<td style="background-image: none; vertical-align: top; width: 150px; text-align: left;"><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;"><b>History</b></span></td>
<td style="background-image: none; vertical-align: top; width: 600px; text-align: left;">
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">1911 Royal Dutch Shell began their entry into the North American marketplace with a terminal located north of Seattle. The terminal supplied gasoline from refineries in Sumatra and Burma until a Shell refinery was built in Martinez, California in 1914.</span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">1955 Shell Oil built a new 40,000 barrel per day refinery at the north end of March's Point near Anacortes, Washington. </span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">1958 The Texas Company (later Texaco) began operating the new 45,000 barrel per day refinery just south of the three year old Shell refinery. The original investment was $57 million with an annual payroll of $2 million. The refinery was originally called Texaco Puget Sound Works, later Puget Sound Plant.</span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">1974 The Texaco refinery capacity increased to 78,000 barrels of crude per day. Also, $54 million was invested to meet increased demand for high octane unleaded fuels.</span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Mid-1980s The refinery became the first in the Texaco system to be fully computerized.</span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">1991 March Point Co-Generation facility began operation. The $132 million facility supplies steam to the refinery with increased pollution controls and provides electricity to approximately 100,000 homes.</span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">1998 Environmental performance significantly enhanced with the opening of the new $11 million waste water treatment plant. The refinery won the first of many environmental awards related to this plant's performance.</span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">1998 Shell and Texaco formed Equilon Enterprises and the Texaco refinery, now rated at 145,000 barrels per day, became part of the joint venture. The refinery was renamed Puget Sound Refining Company (PSRC). The original Shell refinery to the north, was sold to Tesoro Petroleum to meet federal regulations. In </span><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">2002 Shell Oil Products US assumed 100% ownership of the refinery and it is now known as the Shell Puget Sound Refinery.</span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">2002--2006 Major projects scheduled for completion by 2006 are estimated at $400 to $500 million, including the completion of clean gasoline and clean diesel projects. Many of the projects are aimed at improving the environmental performance, particularly air emissions, and some of these were a result of the company's consent decree with the EPA. Overall result will be a cleaner, more efficient plant, producing a range of clean fuels.</span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">2003 Shell Puget Sound Refinery was recognized by the National Petrochemical and Refiners Association with three prestigious awards, including the Gold Award for outstanding safety performance. </span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">2005 In December 2005, Shell Puget Sound Refinery was certified to the ISO 14001 environmental management standard by a qualified third party certifying firm. This standard places the refinery in the top tier of industrial facilities around the world in environmental management practices.<br /></span></p>
<p>
<div><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">&nbsp;</span></div>
</p>
<span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">&nbsp;</span></td>
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<td style="background-image: none; vertical-align: top; text-align: left;"><b><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Location</span></b></td>
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<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">The Shell Puget Sound Refinery is located 60 miles north of Seattle and about 60 miles south of Vancouver, BC, Canada in picturesque northern Puget Sound. It is one of two refineries and several other heavy industry facilities on March's Point, a peninsula that divides Fidalgo Bay and Padilla Bay and just across from the community of Anacortes, Washington. Adjacent to the refinery is the Swinomish Indian Reservation, an active tribe with deep historic roots in the region.</span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">The refinery owns 835 acres of land, about 40% (or 327 acres) of which is used for refinery operations. The remaining refinery property includes buffer areas, some housing and cattle grazing fields. </span></p>
<p>
<div><span style="font-size: x-small; font-family: Arial;"><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">&nbsp;</span></span></div>
</p>
<span style="font-size: x-small; font-family: Arial;"><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">&nbsp;</span></span></td>
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<td style="background-image: none; vertical-align: top; text-align: left;"><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;"><b>Construction Date</b></span></td>
<td>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">The refinery was constructed by The Texas Company (Texaco) in 1958.<br /></span></p>
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<td style="background-image: none; vertical-align: top; width: 150px; text-align: left;"><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;"><b>Product Information</b></span></td>
<td style="background-image: none; vertical-align: top; width: 600px; text-align: left;">
<p align="left"><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">At the Shell Puget Sound Refinery in Anacortes, Washington, crude oil from the Alaskan North Slope (Valdez load port) and from Central and Western Canada is converted into many useful, practical products that are used everyday. The refinery primarily serves the Pacific Northwest from the Canadian border down to Portland, occasionally south to California. </span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;"><b>Shell Puget Sound Refinery Products</b></span></p>
<ul>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Gasoline: premium, mid-grade and regular </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Aviation turbine fuel (jet fuel)</span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Diesel fuel: off-road and highway diesel </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Bunker fuel oil for large ships </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Liquefied petroleum gas (LPG, or propane and butane) </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Petroleum grade coke </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Sulfur</span></li>
</ul>
<p>
<div><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">&nbsp;</span></div>
</p>
<span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;"><b>Transportation</b></span></p>
<ul>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">North Slope crude oil by tanker ships carrying up to 30 million gallons each. </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Canadian crude oil by Terasen pipeline. </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Liquid fuels by pipeline, marine barges, tanker ships, rail cars and tanker trucks. </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">LPG by tanker trucks and rail cars. </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Petroleum coke shipped by rail cars, trucks and marine barges. </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Molten sulfur by trucks. </span></li>
</ul>
<span style="font-size: x-small; font-family: arial,helvetica,sans-serif;"><b>Production rates</b> </span>
<ul>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Crude: 145,000 barrels or 5.7 million gallons processed daily (enough to fill a 17-foot deep swimming pool the size of a football field). </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Gasoline: 3.2 million gallons produced daily (enough to fill about 200,000 cars). </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Aviation fuel: 672,000 gallons daily (enough to move almost 30,000 people from SeaTac to Miami). </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Diesel fuel: 1.7 million gallons daily (enough to fill almost 9,000 semi-trucks). </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">LPG: 126,000 gallons daily (enough to fill 12,600 camper bottles with 10 gallons each). </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Bunker oil: 90,000 gallons daily. </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Sulfur: 120 tons daily. </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Petroleum coke: 1,250 tons daily for the refining of high grade aluminum</span></li>
</ul>
<span style="font-size: x-small; font-family: arial,helvetica,sans-serif;"><b>Cogeneration</b> </span>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">A cogneration unit within the refinery uses refinery fuel gas and natural gas to produce about 350,000 lb/hr in steam and 140 megawatts of electricity -- enough to power approximately 140,000 homes. The cogeneration plant is a joint venture, with Shell owning approximately 25%.</span></p>
<p>
<div><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">&nbsp;</span></div>
</p>
<span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">&nbsp;</span></span></td>
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<tr>
<td style="background-image: none; vertical-align: top; width: 150px; text-align: left;"><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;"><b>Sustainable Development</b></span></td>
<td style="background-image: none; vertical-align: top; width: 600px; text-align: left;">
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Sustainable Development (SD) is a term widely used throughout the world to describe the balance between continued economic growth, environmental protection and social responsibility.</span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Shell Oil Products US's goal is to set a real agenda for change to proactively and collectively insure a better quality of life today and for future generations. The task of keeping these seemingly competing objectives of environmental stewardship, business and economic growth, and making our community a better place to live and raise our children is daunting. But it is imperative that we cooperatively work to meet these challenges. </span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Shell Puget Sound Refinery's agenda for Sustainable Development is focused on environmental protection and enhancement, employee and community safety and health, and contributions of our employees to the quality of life in the Anacortes and greater Skagit Valley community.</span></p>
<p>
<div><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">&nbsp;</span></div>
</p>
<span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">&nbsp;</span></td>
</tr>
<tr>
<td style="background-image: none; vertical-align: top; width: 150px; text-align: left;"><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;"><b>Environmental Stewardship</b></span></td>
<td style="background-image: none; vertical-align: top; width: 600px; text-align: left;">
<p align="left"><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">At the Shell Puget Sound Refinery, environmental stewardship is a critical part of our Sustainable Development efforts. This is evidenced by the prestigious awards received in the last few years, as well as the on-going efforts that do not normally receive attention.</span></p>
<p align="left"><b><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Awards</span></b></p>
<ul>
<li><b><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">ISO 14001 Certification</span></b></li>
</ul>
<blockquote>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">In December 2005, Shell PSR completed a process that began in 2003. This certification means that Shell Puget Sound Refinery has been thoroughly evaluated and certified by an external certifying body that PSR meets the international standard for an environmental management system. This provides an objective, and highly qualified, "seal of approval" on the refinery practices aimed at minimizing impacts to the environment. </span></p>
</blockquote>
<blockquote>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">While certification indicates a completion of the process, in the case of ISO 14001 certification,&nbsp; it is better understood as a verification of the management systems in place that will generate continuous improvement. This means the process is ongoing, and the work aimed at improving environmental management will go on continuously, with ever improving results.<br /></span></p>
</blockquote>
<ul>
<li>
<div align="left"><b><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Alliance CEO Leadership Award--Three Consecutive Years</span></b></div>
</li>
</ul>
<blockquote style="margin-right: 0px;" dir="ltr">
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Water quality compliance has been virtually 100% since the installation of the wastewater treatment facility. This effort, and other improvements in environmental performance, was recognized by the parent company, Equilon Enterprises LLC, at their Director's meeting. The plant received the 2001 CEO Environmental Leadership Award for having the best compliance record and for setting new benchmarks for cost effectiveness. The CEO Leadership Awards were continued after Equilon was acquired by Shell Oil Products US, and Shell PSR won this prestigious award again in 2002 and 2003.</span></p>
</blockquote>
<ul>
<li>
<div><b><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">EPA Clean Air Excellence Award</span></b></div>
</li>
</ul>
<blockquote style="margin-right: 0px;" dir="ltr">
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">The refinery received a "Clean Air Excellence Award" from the federal Environmental Protection Agency at a special ceremony in St. Paul on September 21, 2000. The recognition came after the refinery volunteered for the second summer in a row to refine and market lower vapor pressure gasoline in King, Snohomish, Pierce and Kitsap counties. Although such fuel is more costly to produce, it significantly reduces evaporative and tailpipe emissions under warm weather conditions. </span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">According to PSCAA Executive Director Dennis McLerran, the region had previously come quite close to violating federal smog standards during the summer months. But the refinery's efforts (with other refineries) "helped us keep our clean air status by reducing tailpipe emissions and evaporative emissions from gasoline on a hot day by an estimated 10-15 percent. That's about 15 tons of emissions." </span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">The voluntary agreement to produce low vapor pressure gas, added McLerran, is unique in the nation. "But it had a direct benefit for the entire Puget Sound region," he said, "protecting the health of 3.5 million people and helping to avoid violating the federal air quality standard for ozone." </span></p>
</blockquote>
<ul>
<li><b><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">PSCAA Clean Air Partner Award</span></b></li>
</ul>
<blockquote style="margin-right: 0px;" dir="ltr">
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">In 1999, Puget Sound Refining Company (the refinery's name under Equilon ownership) was awarded a special "Clean Air Partner Award" by the Puget Sound Clean Air Agency for its commitment to fighting summer smog. The refinery was also nominated for a Governor's Award for Outstanding Achievement in Pollution Prevention. This recognition came after this refinery, along with four other oil refining companies, volunteered to refine and market lower vapor pressure gasoline during the summer of 1999 in King, Snohomish, Pierce and Kitsap counties. The lower vapor pressure gas significantly reduced evaporative and tailpipe emissions by about 15 percent. </span></p>
</blockquote>
<ul>
<li><b><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">AWB Environmental Excellence Award</span></b></li>
</ul>
<blockquote style="margin-right: 0px;" dir="ltr">
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">PSRC received the Association of Washington Business Environmental Excellence Award for water quality in 1998 after completing an $11 million upgrade to our wastewater treatment capacity. The advanced new facility recycles petroleum hydrocarbons, treats residual wastewater, and exceeds stringent state and federal standards. It helps us reuse water wisely and creatively, and helps keep local waters clean as well. </span></p>
</blockquote>
<p dir="ltr"><b><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Continuing Investment</span></b></p>
<ul dir="ltr">
<li>
<div><b><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Sulfur Recovery</span></b></div>
</li>
</ul>
<blockquote style="margin-right: 0px;" dir="ltr">
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">In 2000, PSRC expanded its sulfur recovery capacity by 50 percent, at a cost of nearly $13 million. This expansion has the potential to reduce sulfur dioxide emissions by about 1,700 tons a year, and nitrogen oxide emissions by about 500 tons. The Sulfur Recovery Unit allows for recovery and sale of additional sulfur as a valuable byproduct.</span></p>
</blockquote>
<ul dir="ltr">
<li>
<div><b><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Wet Gas Scrubber, Flare Controls</span></b></div>
</li>
</ul>
<blockquote style="margin-right: 0px;" dir="ltr">
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">In March 2001, the alliance companies including Equilon and Puget Sound Refining Company entered into a voluntary agreement with the Environmental Protection Agency relating to plant emissions. As part of that agreement, Shell PSR is investing approximately $50 million in upgraded equipment to reduce emissions from plant processes. </span><span style="font-weight: normal;"><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">The FCCU Wet Gas Scrubber (WGS) Unit is a new unit that will be operational by Dec 31, 2006, and will lower sulfur dioxide and catalyst emissions from the FCCU CO Boiler flue gas. Sulfur dioxide is a major contributor to acid ran, so lowering its emission is important. </span><o:p></o:p></span><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">In addition, Shell PSR provided $500,000 in local funds to assist Skagit County organizations to reduce pollution and improve quality of life. Approximately $250,000 of that fund went to convert Skagit Transit buses to operate on "clean diesel" fuel, reducing emissions from these vehicles.</span></p>
</blockquote>
<ul dir="ltr">
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;"><b>Clean Fuels Projects</b></span></li>
</ul>
<blockquote style="margin-right: 0px;" dir="ltr">
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">From 2003 to 2006, Shell Puget Sound Refinery is making some of the most substantial investments in the refinery's history. A large portion of the $400 million in new investment is aimed at enabling the refinery to produce new low sulfur or "clean fuels" to meet EPA regulations. The clean gasoline project was completed in 2004 at a cost of approximately $100 million. The clean diesel project was completed to meet new regulations in mid-2006.</span></p>
<p>
<blockquote style="margin-right: 0px;" dir="ltr">
<div><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">&nbsp;</span></div>
</blockquote>
</p>
<span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">
<p>
<div><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">&nbsp;</span></div>
</p>
<span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">&nbsp;</span></span></blockquote>
</td>
</tr>
<tr>
<td style="background-image: none; vertical-align: top; width: 150px; text-align: left;"><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;"><b>Health &amp; Safety</b></span></td>
<td style="background-image: none; vertical-align: top; width: 600px; text-align: left;">
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">There are no higher priorities for Shell Puget Sound Refinery than to have every employee return home to his or her family safely, and for community health and safety to be protected. </span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;"><b>Safety Programs</b></span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Shell Puget Sound Refinery has implemented two important safety improvement programs: BEST and TOP. BEST (Behavioral Education for a Safer Today) is a behavioral safety program aimed at helping employees understand how basic attitudes and behaviors can contribute to a safer environment. TOP, which stands for Triangle of Prevention, is a union-led, company-supported safety program aimed at investigation and analysis of incidences to make changes to prevent future incidents.</span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;"><b>Safety Awards</b></span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Shell Puget Sound Refinery earned three national safety awards presented by the National Petrochemical and Refiners Association (NPRA) in 2002. The NPRA safety awards promote accident prevention in the petroleum refining and petrochemical manufacturing industries, and publicly recognize the excellent record of safety in operations. </span></p>
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Awards received by Shell PSR:</span></p>
<ul type="disc" style="margin-top: 0in;">
<li style="margin: 0in 0in 0pt;" class="MsoNormal"><span style="font-family: arial,helvetica,sans-serif;"><span style="font-size: x-small;"><b>Safety Achievement Award </b>for two years without a case involving days away from work. <br /></span></span></li>
<li style="margin: 0in 0in 0pt;" class="MsoNormal"><span style="font-family: arial,helvetica,sans-serif;"><span style="font-size: x-small;"><b>Meritorious Safety Performance Award </b>for achieving a total recordable incident rate of 0.64 for direct refinery employees for calendar year 2002. The recordable incident rate is the number of events per 200,000 workhours according to the criteria set by the Occupational Safety and Health Administration (OSHA). <br /></span></span></li>
<li style="margin: 0in 0in 0pt;" class="MsoNormal"><span style="font-family: arial,helvetica,sans-serif;"><span style="font-size: x-small;"><b>Gold Award </b>for a 59% reduction in the total recordable incident rate during the calendar year 2002 compared to the average rate over the previous three years.</span></span></li>
</ul>
<p class="MsoNormal"><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">The Gold Award is presented to companies that achieve a 25% reduction in recordable rates. The nearly 60% reduction achieved by Shell PSR is substantially better than most other facilities receiving this award. Similarly, Shell PSR's incidence rate of 0.64, which earned it the Meritorious Safety Performance Award, is considerably better than the 1.5 rate, which is the minimum for qualifying for this award. </span></p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal"><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">NPRA members represent more than 450 companies, including virtually all US refineries and petrochemical manufacturers. </span><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">The refinery's safety record has shown steady overall improvement in the last five years.</span></p>
<p class="MsoNormal">
<div style="margin: 0in 0in 0pt;" class="MsoNormal"><span style="font-size: x-small; font-family: Arial;"><span style="font-size: x-small; font-family: Arial;">&nbsp;</span></span></div>
</p>
<span style="font-size: x-small; font-family: Arial;"><span style="font-size: x-small; font-family: Arial;">&nbsp;</span></span></td>
</tr>
<tr>
<td style="background-image: none; vertical-align: top; width: 150px; text-align: left;"><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;"><b>Community Involvement</b></span></td>
<td style="background-image: none; vertical-align: top; width: 600px; text-align: left;">
<p><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Shell Puget Sound Refinery believes that contributing to the quality of life of our community is one of our most important obligations and privileges. Our primary contribution comes through the activities of our employees as they volunteer and are actively involved in a large number of community organizations and activities.</span></p>
<p><span style="font-family: arial,helvetica,sans-serif;"><span style="font-size: x-small;"><b>Jobs</b> <b>and Economic Impact</b></span></span></p>
<ul>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">The refinery supplies over 400 "family wage" jobs. </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Add approximately 250 additional contract employees. </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Approximately $35 million total annual payroll. </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">This refinery is the single largest taxpayer in Skagit County, paying over $20</span><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;"> million in state and local taxes each year. </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">The plant also typically provides over $2 million annually in revenue to the Anacortes Port District.</span></li>
<li><span style="font-size: x-small;"><span style="font-family: arial,helvetica,sans-serif;">Petroleum refining is a high-wage industry, paying its employees in Washington State an average of more than $80,000 per year.</span></span></li>
<li><span style="font-size: x-small;"><span style="font-family: arial,helvetica,sans-serif;">In 2003, refiners paid contract workers nearly $165 million, an average of $118,296 per worker. Ninety-eight percent of these 393 workers came from within Washington State.</span></span></li>
<li><span style="font-size: x-small;"><span style="font-family: arial,helvetica,sans-serif;">These jobs have a total employment multiplier of 11.68, which means that each direct refining job generates an additional 10.68 jobs in the state, for a total employment effect of 20,148 jobs resulting from the five refineries.</span></span></li>
<li><span style="font-size: x-small;"><span style="font-family: arial,helvetica,sans-serif;">Refinery jobs and their income spur additional jobs in upstream industries that supply crude oil, contract labor for plant maintenance and repair, and office supplies and equipment to the refineries.</span></span></li>
</ul>
<span style="font-family: Arial; color: windowtext;"><span style="font-family: Arial;"><o:p></o:p></span>
<p><span style="font-family: arial,helvetica,sans-serif;"><span style="font-size: x-small;"><b>Contributions</b></span></span></p>
<ul>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">About $100,000 is contributed annually to organizations like: </span>
<ul>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Adopt -A-Family Program </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Anacortes Chamber of Commerce </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Anacortes Library </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Anacortes Waterfront Festival </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Boy Scouts </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Boys &amp; Girls Club </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Burn Children Recovery Foundation </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Economic Development Association of Skagit County </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Friends of the Forest </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Humane Society of Skagit Valley </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Little Leagues </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Multiple Sclerosis Society </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Northwest Minority Business Council </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">North Cascades Institute </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Northwest Children's Theater </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Padilla Bay Foundation </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Parks and Recreation Departments of Anacortes, Bellingham and Skagit County </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Schools in Anacortes, La Conner, Mount Vernon </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Skagit/Island Tech Prep </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Skagit Valley College </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">United Way of Skagit County </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Upper Skagit Bald Eagle Festival </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">WSU Cooperative Extension Beachwatchers </span></li>
<li><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;">Wolf Hollow Wildlife Refuge </span></li>
</ul>
</li>
</ul>
<p><span style="font-size: x-small; font-family: Arial;">For more information about community contributions, including our contribution policies and guidelines, please visit <a href="http://www.shellpsr.com/">www.shellpsr.com</a>.</span></p>
<p>
<div><span style="font-size: x-small; font-family: Arial;">&nbsp;</span></div>
</p>
<span style="font-size: x-small; font-family: Arial;"></span></span></td>
</tr>
<tr>
<td><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;"><br /></span></td>
<td style="background-image: none; vertical-align: top; width: 600px; text-align: left;"><span style="font-size: x-small; font-family: arial,helvetica,sans-serif;"><br /></span></td>
</tr>
</tbody>
</table></div>
			]]></content>
			<updated>2010-02-02T17:45:50Z</updated>
			<id>http://www.shellpsr.com/go/doc/3/59127/</id>
			<dc:subject>Facts &amp; Information</dc:subject> 
			<dc:publisher>Shell Oil Products US</dc:publisher> 
			<dc:date>2010-02-02T17:45:50Z</dc:date> 
		</entry>
		<entry>
			<title>Washington State Attorney General&#39;s 2007 Gas Price Study</title> 
			<link rel="alternate" title="text/html" href="http://www.shellpsr.com/go/doc/3/190195/" />
			<link rel="enclosure" type="application/pdf" title="2007 Gas Price Study - phase I.pdf" href="http://www.shellpsr.com/external/content/document/3/190195/1/2007%20Gas%20Price%20Study%20-%20phase%20I.pdf" length="6700214"/>
			<summary>Phase I: Fact Finding</summary>
			<content type="html"><![CDATA[
				<div>Washington state, along with the rest of the nation, saw gasoline prices climb dramatically in spring 2007. Responding to strong public and private concern about those prices, the Attorney General’s Office, Governor’s Office and the Department of Community, Trade and Economic Development announced in April they would investigate factors that influence regional prices throughout the state. 

<P>This Phase I report focuses on that research and describes how gas prices have increased over the years and the different components contributing to the price of gas. The report compares our state’s gas prices to those in other states and compares prices across Washington. It also includes information about where our gasoline comes from, Washington refinery capacity and consumer demand.</P>
</div>
			]]></content>
			<updated>2008-01-28T21:08:33Z</updated>
			<id>http://www.shellpsr.com/go/doc/3/190195/</id>
			<dc:subject>Facts &amp; Information</dc:subject> 
			<dc:publisher>Shell Oil Products US</dc:publisher> 
			<dc:date>2008-01-28T21:08:33Z</dc:date> 
		</entry>
		<entry>
			<title>March&#39;s Point CAER Fact Sheet</title> 
			<link rel="alternate" title="text/html" href="http://www.shellpsr.com/go/doc/3/141778/" />
			<content type="html"><![CDATA[
				<div> 
<p>
   &nbsp;   
</p>
    <h2><b><i><u>What is CAER?</u></i></b></h2>             
<p>
 Shell Puget Sound Refinery has been associated with March's Point Community Awareness and Emergency Response (CAER) since 1985, and is one of the founding members of the organization. Since the inception of March's Point CAER, Shell and the organization have been actively working to improve communication between the community and industry.&nbsp; 
</p>
                  
<p>
    CAER's industrial members are Shell, Tesoro and General Chemical.     
</p>
                  
<p>
 The agency/community members of CAER are the Department of Emergency Management (DEM), Summit Park Fire Department, Anacortes Fire Department, Swinomish Police Department, Anacortes Red Cross and Island Hospital.&nbsp; 
</p>
                            
<p align="left">
 CAER is dedicated to providing residents and local emergency responders with additional information about industries on March's Point.&nbsp; 
</p>
         <h2><b><i><u>What was accomplished in 2006?</u></i></b><br />
    </h2>    
<p>
 CAER meets on a bi-monthly basis to review its annual objectives and address any issues that may arise during the year. During 2006, CAER successfully completed its objectives; several of CAER's accomplishments are described below: 
</p>
     
<p>
   
</p>
<ul class="unIndentedList">  <li> CAER welcomed the Swinomish Police Department as a new member. Their representative to CAER is Brian Geer. Brian is excited to become involved in CAER activities, and play an active roll in CAER's future.</li>  </ul>      <ul class="unIndentedList">  <li> Chief Curtis of the Anacortes Fire Department made a presentation to the County Commissioners describing CAER, its mission and community involvement. The presentation was well received by the Commissioners; they thanked CAER for its service to Skagit County.</li>  </ul>      <ul class="unIndentedList">  <li> CAER mailed a flyer to residents in the five zones of the Community Alert Network (CAN) to remind them of the purpose and importance of the emergency telephone notification system, and request unlisted telephone numbers for inclusion in the notification database. Over 13,000 fliers were mailed to the community.</li>  </ul>      <ul class="unIndentedList">  <li> Working through issues identified in drills and other CAER activities, CAER developed an &quot;Incident Communication Procedure,&quot; which identifies the radio frequencies that are to be used during an incident, and the protocols for using them. A &quot;CAER Channel&quot; was implemented that allows industry on March's Point to speak to one another in an incident. During the early minutes of incident, the CAER Channel frequency can be networked with the Department of Emergency Management frequency to allow emergency responders to speak directly to industries. This allows the DEM to obtain important approach and staging information.</li>  </ul>      <ul class="unIndentedList">  <li> The CAER drill was conducted at Puget Sound Refinery in October of 2006, and included five scenarios, 147 participants and 25 pieces of equipment. The drill was a fast-paced exercise that stretched everyone's capabilities, and provided valuable information regarding response capabilities and opportunities for improvement.</li>  </ul>      <ul class="unIndentedList">  <li> The CAER Manual, which is Puget Sound Refinery's emergency response plan for the EPA's Risk Management Program (RMP), was revised to include updated information and the new &quot;Incident Communications Procedure&quot;. </li>  </ul>      
<p>
 &nbsp; 
</p>
      If you would like to know more about CAER, you can view the CAER website at <a href="http://www.caer-mp.org/">www.caer-mp.org</a><a name="_Hlt17515860"></a>, or e-mail CAER at <a href="mailto:info@caer-mp.org">info@caer-mp.org</a>.  
<p>
&nbsp;
</p>
 </div>
			]]></content>
			<updated>2007-01-15T22:49:23Z</updated>
			<id>http://www.shellpsr.com/go/doc/3/141778/</id>
			<dc:subject>Facts &amp; Information</dc:subject> 
			<dc:publisher>Shell Oil Products US</dc:publisher> 
			<dc:date>2007-01-15T22:49:23Z</dc:date> 
		</entry>
		<entry>
			<title>Shell Puget Sound Refinery HSE Commitment</title> 
			<link rel="alternate" title="text/html" href="http://www.shellpsr.com/go/doc/3/18493/" />
			<content type="html"><![CDATA[
				<div>
<p>
Health Safety and Environment Commitment <br />
<br />
<font color="#cc3300">Our HSE Commitment <br />
</font>
</p>
 
<p>
Royal Dutch/Shell is committed to: 
</p>
 <ul> <li>pursue the goal of no harm to people  </li><li>protect the environment  </li><li>use material and energy efficiently to provide our products and services  </li><li>develop energy resources, products and services consistent with these aims  </li><li>publicly report on our performance  </li><li>play a leading role in promoting best practice in our industries  </li><li>manage HSE matters as any other critical business activity&nbsp;  </li><li>promote a culture in which all Shell employees share this commitment. </li></ul> 
<p>
In this way we aim to have an HSE performance we can be proud of, to earn the confidence of customers, shareholders and society at large, to be a good neighbor and to contribute to sustainable development. 
</p>
 
<p>
<font color="#cc3300">Our HSE Policy </font>
</p>
<font color="#cc3300"> </font>
<p>
<font color="#cc3300"><br />
</font>Every Shell company: 
</p>
 <ul> <li>has a systematic approach to HSE management, designed to ensure compliance with the law and to achieve continuous performance improvement </li><li>sets targets for improvement and measures, appraises and reports performance  </li><li>requires contractors to manage HSE in line with this policy  </li><li>requires joint ventures under its operational control to apply this policy, and uses its influence to promote it in its other ventures </li><li>includes HSE performance in the appraisal of all staff and rewards accordingly. </li></ul> 
<p>
&nbsp;
</p>
</div>
			]]></content>
			<updated>2006-09-08T22:52:15Z</updated>
			<id>http://www.shellpsr.com/go/doc/3/18493/</id>
			<dc:subject>Facts &amp; Information</dc:subject> 
			<dc:publisher>Shell Oil Products US</dc:publisher> 
			<dc:date>2006-09-08T22:52:15Z</dc:date> 
		</entry>
		<entry>
			<title>Fact Sheet:  Shell Puget Sound Refinery’s Enviromental  Policy</title> 
			<link rel="alternate" title="text/html" href="http://www.shellpsr.com/go/doc/3/5969/" />
			<content type="html"><![CDATA[
				<div>
<p>
Shell Puget Sound Refinery, subscribes to the following Environmental Policy: 
</p>
 
<p>
We at the&nbsp;Shell Puget Sound Refinery&nbsp;are committed to protecting the environment and public as we conduct our business. Each&nbsp;Shell PSR&nbsp;employee has a personal and vital responsibility to contribute to an environmentally safe work place. Our objective is to continuously improve our environmental performance, and in doing so, be recognized as a leader in our industry. We will comply with environmental laws and regulations and will manage environmental performance in the same manner as all other aspects of our business. 
</p>
 
<p>
In accordance with this policy, we at the Shell Puget Sound Refinery will: 
</p>
 <ul> <li>Assure compliance and continuous improvement using management systems that set targets and report performance. <br />
 </li><li>Devote sufficient resources to ensure outstanding environmental performance.<br />
 </li><li>Design, maintain and operate our facility to minimize environmental impact.<br />
 </li><li>Foster awareness and provide training with the objective of protecting employees, the community and the environment. <br />
 </li><li>Integrate environmental processes into line operations, hold all employees accountable, and make their performance a key factor in evaluating and rewarding personnel. <br />
 </li><li>Routinely audit environmental performance in all our operations to ensure compliance with laws and company policies.<br />
 </li><li>Respond quickly and effectively to environmental incidents involving Shell PSR facilities, equipment and products under our control. <br />
 </li><li>Foster constructive dialogue with federal, state and local governments and communities in analyzing emerging environmental issues, finding solutions to problems and developing cost effective, scientifically based standards and regulations. </li></ul> 
<p>
Sue Krienen<br />
Refinery Manager<br />
Shell Puget Sound Refinery
</p>
</div>
			]]></content>
			<updated>2006-09-08T22:51:59Z</updated>
			<id>http://www.shellpsr.com/go/doc/3/5969/</id>
			<dc:subject>Facts &amp; Information</dc:subject> 
			<dc:publisher>Shell Oil Products US</dc:publisher> 
			<dc:date>2006-09-08T22:51:59Z</dc:date> 
		</entry>
		<entry>
			<title>Oil Facts</title> 
			<link rel="alternate" title="text/html" href="http://www.shellpsr.com/go/doc/3/5972/" />
			<content type="html"><![CDATA[
				<div><table width="90%" border="0" align="center"> <tbody> <tr> <td>&nbsp;</td></tr> <tr> <td> 
<p>
&nbsp;
</p>

<p>
&nbsp;
</p>

<p align="justify">
Shell Puget Sound Refinery is only part of the bigger picture. And you might not have known that...  
</p>
<ul> <li>Fossil fuels supply 95 percent of the world's energy, even though hydro, nuclear and geothermal energy use have tripled since 1970. <br />
 </li><li>Seventy percent of the nation's goods are transported in diesel-powered vehicles, helping to make it America's primary commercial fuel.</li> <li>At Shell Puget Sound Refinery, 42-gallon barrel of crude oil typically produces:  <ul> <li>gasoline, 20 gallons  </li><li>diesel fuel, 10 gallons  </li><li>jet fuel, 4 gallons  </li><li>liquefied petroleum gas, 2 gallons</li>             <li>bunker fuel oil, 1 gallon<br />
             </li> <li>other products (petroleum coke, asphalt, road oil, lubricants, waxes, petrochemicals), 7 gallons <br />
</li></ul> </li><li>Domestic Refining Capacity has increased over the past ten years to approximately 17 million barrels per day, and several capacity expansion projects are currently underway. While no new major refineries have been built in the U.S. since 1976, refiners have been able to expand capacity as a result of revamping existing facilities.</li><li>An additional 1.3 million barrels per day of refinery capacity projects are in the planning process or under strong consideration for the years 2006 to 2011.<br />
         </li>         <li>World proven oil reserves are estimated at nearly 1,000 billion barrels, enough to last almost 50 years at current rates of consumption. New discoveries are likely.<br />
         </li> <li>Oil supplies 97 percent of U.S. transportation fuels. <br />
 </li><li>Over the past 25 years, gasoline prices have risen about 20 percent less than the cost of other goods and services. <br />
 </li><li>The oil industry spends more protecting the environment (over $10 billion) than it does searching for oil and gas.</li><li>Oil and gas companies have invested $98 billion on energy technologies in development in the North American Market, between the years 2000 and 2005, in order to help meet projected U.S. energy demand growth.&nbsp; </li> <li>Petroleum refineries are responsible for just two percent of chemical releases tracked by the EPA with their annual Toxic Release Inventory. <br />
 </li><li>New cars produce almost 98 percent less hydrocarbons, 96 percent less carbon monoxide, and 90 percent less nitrogen oxide pollution than new cars in the mid-1960's. <br />
 </li><li>Americans now drive two-and-a-half times as many cars three times as many miles, with total tailpipe emissions only one third of what they were 40 years ago.<br />
 </li><li>The U.S. oil industry employs nearly 1.5 million people. <br />
 </li><li>Petrochemicals help make thousands of products, from roofing and auto insulation to refrigerator linings to housepaints, clothing, detergents and sulfa drugs. Petroleum is also used to make plastics and organic chemicals.</li></ul>
<p>
&nbsp;
</p>

<p>
*Source: American Petroleum Institute<br />
 
</p>
</td></tr></tbody></table></div>
			]]></content>
			<updated>2006-09-08T22:51:03Z</updated>
			<id>http://www.shellpsr.com/go/doc/3/5972/</id>
			<dc:subject>Facts &amp; Information</dc:subject> 
			<dc:publisher>Shell Oil Products US</dc:publisher> 
			<dc:date>2006-09-08T22:51:03Z</dc:date> 
		</entry>
		<entry>
			<title>Tough Questions and Straight Answers About Washington Gasoline Prices</title> 
			<link rel="alternate" title="text/html" href="http://www.shellpsr.com/go/doc/3/119029/" />
			<summary>from the Western States Petroleum Association</summary>
			<content type="html"><![CDATA[
				<div>Tough Questions and Straight Answers About Washington Gasoline Prices can be viewed by clicking <a target="_blank" href="http://www.wspa.org/states/washington_toughquestions.htm">here</a> . <br /></div>
			]]></content>
			<updated>2006-05-23T22:25:53Z</updated>
			<id>http://www.shellpsr.com/go/doc/3/119029/</id>
			<dc:subject>Facts &amp; Information</dc:subject> 
			<dc:publisher>Shell Oil Products US</dc:publisher> 
			<dc:date>2006-05-23T22:25:53Z</dc:date> 
		</entry>
		<entry>
			<title>Facts on Fuel</title> 
			<link rel="alternate" title="text/html" href="http://www.shellpsr.com/go/doc/3/119028/" />
			<summary>from the American Petroleum Institute</summary>
			<content type="html"><![CDATA[
				<div>Facts on Fuel Can be viewed by clicking <a target="_blank" href="http://www.factsonfuel.org/">here</a> .<br /></div>
			]]></content>
			<updated>2006-05-23T22:21:11Z</updated>
			<id>http://www.shellpsr.com/go/doc/3/119028/</id>
			<dc:subject>Facts &amp; Information</dc:subject> 
			<dc:publisher>Shell Oil Products US</dc:publisher> 
			<dc:date>2006-05-23T22:21:11Z</dc:date> 
		</entry>
		<entry>
			<title>Shell PSR ISO 14001 Certification</title> 
			<link rel="alternate" title="text/html" href="http://www.shellpsr.com/go/doc/3/116342/" />
			<summary>Fact Sheet/Frequently Asked Questions</summary>
			<content type="html"><![CDATA[
				<div><p>&nbsp;</p><p>In December 2005, Shell Puget Sound Refinery (PSR) was certified to the ISO 14001 environmental management standard by a qualified third party certifying firm. This standard places the refinery in the top tier of industrial facilities around the world in environmental management practices.<br /><br />This certification completed a process that began in 2003. This certification means that Shell Puget Sound Refinery has been thoroughly evaluated and certified by an external certifying body that PSR meets the international standard for an environmental management system. This provides an objective and highly qualified &ldquo;seal of approval&rdquo; on the practices employed at the refinery aimed at minimizing impacts to the environment.<br /><br />While certification indicates a completion of the process, in the case of ISO 14001 certification, it is better understood as a verification of the management systems in place that will generate continuous improvement. That means the process is ongoing, and the work aimed at improving environmental management will go on continuously with ever improving results.<br /><br />The Shell Puget Sound Refinery is the second of the four refineries in Northwest Washington to receive this certification.&nbsp; All of the Shell US refineries have embarked on a goal to obtain certification to the ISO 14001 standard.<br /><br /><b>Who is ISO, and what is ISO 14000 and 14001?</b><br />ISO is the internationally recognized name for the International Organization for Standardization. Although the organization traces its beginnings to the International Electrotechnical Commission formed in 1906, it was formally organized as ISO in 1947. It currently consists of a network of the standards institutes of 156 member countries with one member from each country represented within the ISO organization. It is headquartered in Geneva, Switzerland.<br /><br />The primary function of the non-governmental organization is to publish international standards in a variety of industries in order to facilitate trade and technology transfer. ISO standards are voluntary and the organization has no regulatory authority. Additionally, ISO as an organization does not verify whether or not companies or organizations are meeting their standards. They do, however, certify companies that have the demonstrated capability of assessing organizations to determine if they meet the ISO standards. It is these certifying companies that provide the certification under strict regulation by ISO. ISO has published more than 15,000 standards, of which the vast majority are highly specific to products, materials or processes. The ISO 14000 families are known as one of the &ldquo;generic management system standards.&rdquo;<br /><br />Specifically, ISO 14001 is an internationally accepted specification for an Environmental Management System. It specifies requirements for: <br /><br />&bull;&nbsp;&nbsp; &nbsp;establishing an environmental policy<br />&bull;&nbsp;&nbsp; &nbsp;determining environmental aspects &amp; impacts of products, activities and services<br />&bull;&nbsp;&nbsp; &nbsp;planning environmental objectives and measurable targets<br />&bull;&nbsp;&nbsp; &nbsp;implementation and operation of programs to meet objectives and targets<br />&bull;&nbsp;&nbsp; &nbsp;checking &amp; corrective action<br />&bull;&nbsp;&nbsp; &nbsp;management review<br /><br /><b>Who is ERM CVS?<br /></b>ERM CVS (Environmental Resource Management Certification and Verification Service) is a London-based organization that provides certification to ISO 14001 standards as well as other European and international environmental standards. The organization is overseen by an advisory board that is chaired by Mr. Derek Osborn, former Director General of Environment at the U.K. Government&rsquo;s Department of the Environment. <br /><br />While all certification agencies are charged with verifying compliance with ISO 14001 standards, there is considerable difference in approach and methodology between the different agencies. ERM CVS is widely recognized for its assessment methods and the rigor of its certification process. Personnel from the agency visited the refinery in person on numerous occasions with complete access to all locations, personnel and facilities. One aspect of its process is its evaluation of real performance and not just adherence to the standards on paper. <br /><br />Shell Puget Sound Refinery engaged ERM CVS in order to gain the highest level of Environmental Management System attainment. As stated on the ERM CVS website, &ldquo;Certification from ERM CVS is recognized as an outstanding mark of excellence in EHS (Environmental, Health and Safety) management, particularly by those working in the EHS field, regulators, ethical investors, industry associations, and interest groups.&rdquo;<br />&nbsp;<br /><b>Why did Shell PSR seek certification to ISO 14001 standards?<br /></b>Shell PSR has long stated its commitment to the highest levels of environmental protection. This certification process would help the refinery evaluate its performance related to that commitment and enable the community and the industry to know that the reports provided by the refinery on environmental management and performance have been verified by highly regarded objective experts.<br /><br /><b>What was the process used by ERM CVS to verify Shell Puget Sound Refinery&rsquo;s alignment with the ISO 14001 standards?<br /></b>After Shell PSR engaged ERM CVS in mid-2003, the agency conducted its first pre-assessment visit. A schedule of assessments was established and an internal process for implementing improvements identified as part of the assessments was established. Shell PSR put in place a team of employees throughout the facility to help manage the process. Tracy Hascall, Jim Caddell and Jerry Byfield led this team.<br /><br />The first stage assessment was completed in September 2004. It identified numerous areas where processes could be improved. Two subsequent assessment visits were conducted with the final one in August 2005. After completing the assessments, the refinery was notified it was being recommended for certification, which was finalized in December 2005.<br /><br /><b>Once the certification is complete, does it mean that the process is over?<br /></b>The ISO 14001 standards require a process of continuous improvement. A part of ERM CVS&rsquo;s service is ongoing verification every six to twelve months. It is necessary for the refinery to demonstrate that the environmental practices are in place that will result in continual improvement in environmental performance.<br /><br /><b>How has this changed how the refinery operates?<br /></b>The biggest changes came as a result of seeing our facility and processes with new eyes. The outside experts showed us how we could improve on even the smallest items and how that would make a difference. <br /><br />But there were also some very specific things we did to implement the changes:<br />-&nbsp;&nbsp; &nbsp;involved everyone in the refinery including contractors<br />-&nbsp;&nbsp; &nbsp;established environmental focal points and area &ldquo;owners&rdquo;<br />-&nbsp;&nbsp; &nbsp;established an &ldquo;Environmental Improvement Council&rdquo;<br />-&nbsp;&nbsp; &nbsp;established a reward program with money contributed to local charities for successful performance<br />-&nbsp;&nbsp; &nbsp;emphasized recycling<br />-&nbsp;&nbsp; &nbsp;increased environmental communications<br /><br /><b>How was everyone involved?<br /></b>Everyone in the refinery, including all routine contractors, were required to participate in a four-hour training session on environmental awareness. These sessions were conducted in April and May of 2005. These training sessions emphasized the role that everyone needs to play in environmental performance and how the goals could be attained only by everyone&rsquo;s full participation.&nbsp; Additionally, all employees and contractors participated in a new annual refinery-wide clean-up day in May 2005 that included nearby roads and highways.<br /><br /><b>What is the Environmental Improvement Council?<br /></b>This is a group made up of the area owners (employees assigned to monitor specific zones of the refinery), members of the Refinery Leadership Team and other designated employees. They do a walk around of the facility to carefully inspect all the areas and operations to evaluate improvements and what still needs to be addressed. An action list is created from these walk-arounds and assignments made to complete identified items.<br /><br /><b>What about the rewards program involving gifts to local charities?<br /></b>There are fourteen areas designated throughout the refinery that are continually monitored. Each quarter these areas are evaluated and depending on how the inspection comes out, they can receive monetary rewards. This money does not go to employees, but rather goes to one of six charities that have been chosen by employees of the refinery. If all 14 areas receive full credit, a total of $1400 per quarter will be donated to these charities or a total of $5600 per year. The currently designated charities are:<br />-&nbsp;&nbsp; &nbsp;Adopt-a-Family<br />-&nbsp;&nbsp; &nbsp;Big Brothers Big Sisters<br />-&nbsp;&nbsp; &nbsp;Red Cross of Anacortes<br />-&nbsp;&nbsp; &nbsp;Anacortes Public Library Foundation<br />-&nbsp;&nbsp; &nbsp;Anacortes School District PTA<br />-&nbsp;&nbsp; &nbsp;Habitat for Humanity<br /><br /><b>How have you improved recycling?<br /></b>Shell Puget Sound Refinery has established a very aggressive recycling program. Working closely with Waste Management, we have established Green and Blue dumpsters to receive garbage and recyclable materials. Items we are now recycling include:<br />-&nbsp;&nbsp; &nbsp;Cardboard<br />-&nbsp;&nbsp; &nbsp;Aluminum Cans<br />-&nbsp;&nbsp; &nbsp;Paper<br />-&nbsp;&nbsp; &nbsp;Scrap metal<br />-&nbsp;&nbsp; &nbsp;Newspaper<br />-&nbsp;&nbsp; &nbsp;Plastic<br />-&nbsp;&nbsp; &nbsp;Batteries<br />-&nbsp;&nbsp; &nbsp;Aerosol cans<br />-&nbsp;&nbsp; &nbsp;Used motor oil<br /><br /><b>What impact will this have on the community?<br /></b>First, we want the community to know about the ISO 14001 international standard and the effort we have made to attain that certification. It should help them understand that our frequently stated commitment to the environment is not just words, but is backed up by a strong refinery-wide effort and verified by some of the leading experts in the world on the topic of environmental management practices.<br /><br />Secondly, we think that by making environmental stewardship a vital part of our work every day will not only help protect our local environmental from potential damage but can also have an impact on how the entire community thinks about environmental protection. Habits developed at work are easily translated to actions at home and in the community. By making this a high priority for all of our employees, we believe it will be seen and felt throughout the community.<br /><br /></p></div>
			]]></content>
			<updated>2006-04-25T21:55:40Z</updated>
			<id>http://www.shellpsr.com/go/doc/3/116342/</id>
			<dc:subject>Facts &amp; Information</dc:subject> 
			<dc:publisher>Shell Oil Products US</dc:publisher> 
			<dc:date>2006-04-25T21:55:40Z</dc:date> 
		</entry>
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